FAQ'S

FAQ

PF is open for shopping 24 hours a day, 7 days a week, 365 days a year.

Our customer assistance hours of operation are listed below:

Monday - Friday

8:00 AM - 5:00 PM EST

Holidays

Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, New Years Day.

CLOSED

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

 

If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.

I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?

 

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK ! WHAT CAN I DO?

 

New items can sell out quickly, but we may get more soon! Please don't hesitate to email us at pinkfashionnyc@gmail.com  and we'll notify you when we have your item in stock.

WHEN WILL MY ORDER SHIP?

 

Most orders ship within 1-2 business days of purchase. Made to order products will take about 10 days of purchase. Of course, we try to work on orders as soon as possible to minimize the wait time. We ship all of our products via USPS, most domestic packages will arrive within 1-5 business days depending on location. International orders will arrive within 10-15 business days. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

 

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

 

Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Customs Value: Pink Fashion Nyc is required by law to declare an accurate commercial value on all non-U.S. shipments. We are unable to honor any requests to adjust the actual value of an order on the customs documentation..

 

 

WHY WAS MY ORDER CANCELED?

 

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.

WHAT ARE YOUR BUSINESS HOURS?

 

We are open for business Monday-Friday from 8:00am - 5:00pm Eastern Standard Time.

Emails sent over the weekend will be answered on the following business day.